Return Policy

Find the perfect fit.

Picking the perfect size can make your pet more comfortable--and help you avoid the stress and hassle of exchanges. Our pet bed sizing and fabric care guidelines ensure you find the most fabulous pet bed for your dog and your home. Have more questions? I’m here to help - just drop me a line

The Janery Return Policy

Our products are designed to make your home and your pets’ lives more fabulous.

We want you to love your Janery products as much as we love making them - and we stand behind every stitch.

It’s why we source the best fabrics and double stitch our seams. It’s also why we provide free fabric swatches for color matching and why we created a detailed sizing guide just for you. After all, knowing exactly what you are getting is half the fun of getting it!

That said, if you aren’t delighted with your Janery order, tell us. We’ll do what we can to make it right.

Here’s what you need to know to make the most of our return policy.

  • We will gladly provide exchanges for most* merchandise within 5 business days of product delivery. This is a quick turnaround for a reason; we want you to be happy as soon as possible.
  • To ensure you receive the full purchase value for your exchange, all parts of the product must be in new, unused condition and free of pet hair, stains, and smells.
  • Products that cannot be resold will be charged a 15% restocking fee.
  • Please note: You are responsible for the cost of return shipment, and your original shipping costs are not eligible for refund.

We have a hands-on approach to our products and our customer service, and we appreciate your business and feedback. Email me at to start a return/exchange.

*Final sale and custom items cannot be returned or exchanged, but they may be donated to your favorite local non-profit or animal shelter.