If you have questions not answered here, email me: Shopjanery@gmail.com
Q: Where are your products made?
A: All Janery products are hand sewn by me in my smoke-free and pet-free home studio in Vienna, VA. The materials, including pillow inserts and pet bed mattresses, are made in small US factories
Q: Why is everything waterproof or washable?
A: When I was 23, my parents gave me a good quality dog bed for Christmas, which was ruined only months later when my puppy had an accident. The liquid leaked through to the fluffy insert, which turned lumpy and uneven in the wash. After only 3 months, that fancy dog bed went in the trash.
Q: Where do your supplies come from?
A: Janery uses American-made supplies as much as possible, and we are working towards a partnership with a US factory. Supporting American manufacturers means keeping more jobs in our country, and more food on families’ tables. All pillow inserts, dog bed mattresses, and waterproof liners are made in small, family-owned US factories. Most of the fabrics are printed in the US. A few are made overseas, including the Japanese linens.
Q: How did you end up with four pets?
A: It really started with a short career in the veterinary field and two amazing dogs I found on the streets of Richmond, VA (Charlie and Merlin). Add in a few homeless kittens, and I quickly had a full house. Each pup inspired one of my dog beds, and the cats played a role in the creation of my Catnip Cuddler.
Q: How did you start sewing?
A: A few years ago my boyfriend (now husband) gave me a great sewing machine. After a few lessons and over a year of practice, Janery was born. I started selling pillows and accessories at craft fairs as I worked to design and launch my pet bed lines. Driven by my passion for design, and my need for durability, I started making three types of pet beds as well as washable throw pillows.
Care & Cleaning
Q: How do I wash my Janery pillow?
A: Your Janery pillow will include care instructions. The pillow covers are either dry-clean friendly or machine washable. The product listing will tell you which. For machine washable pillows, use cold water with gentle detergent. Hang to dry or use low heat, and a steam iron is ok.
Q: How do I wash my Janery Merlin Mat or Catnip Cuddler?
A: Your Janery Merlin Mat or Catnip Cuddler can be thrown right in the wash! Use cool water and a gentle cycle, and tumble dry with low heat or hang to air dry (recommended). For best results, use a gentle detergent.
Shipping & Refunds
Q: What’s the shipping time?
A: Your purchase will ship within 5 business days, sometimes sooner. If you need to receive it by a certain date, please let us know so we can do our best to fulfill that request!
Q: What’s the shipping cost?
A: Within the United States, all orders over $200 ship free. All orders under $200 have calculated shipping based on weight and shipping location.
Need international shipping? Please contact email@example.com for a quote.
Q: What's the return policy?
A: If you’re not completely satisfied with your Janery purchase, let us know so we can make it right! We handle this on a case-by-case basis.